Returns and Refunds

Our approach to refunds

Because Focused Living products are digital, they cannot be physically returned. However, this does not affect your statutory consumer rights.

We want you to feel confident when purchasing from us, so if you experience a problem with a product, please contact us and we’ll work with you to resolve it.

Faulty or defective digital products

If a digital product is faulty, does not work as it should, or does not meet the description provided, you may have rights to a repair, replacement, price reduction or refund depending on the circumstances.

Please contact us as soon as possible if you believe there is a problem with your purchase.

Changing your mind

For digital content supplied immediately after purchase, you may be asked to expressly agree to the immediate supply of the product and acknowledge that you are giving up your statutory right to cancel once the digital content is supplied.

Where applicable, this will be made clear during the purchasing process.

Bespoke products

Bespoke digital products are created specifically to your requirements. We’ll agree the details of the project with you before work begins.

Your statutory rights are not affected by the bespoke nature of a product.

How to request help

If you have a problem with your purchase, please contact us with your order details and a description of the issue.

We’ll review your request and explain the options available to you.

Your statutory rights

Nothing in this policy is intended to limit or exclude any rights you have under UK consumer law.

Plan • Focus • Progress

Live with Intention.